Privacy Policy

PT Elbrus Power Sistem (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of visitors to this website (https://elbruspower.com). This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data, in accordance with Indonesia’s Personal Data Protection Law (Undang-Undang Pelindungan Data Pribadi / UU PDP No. 27 of 2022).

Information We Collect

We collect information in the following ways:

• Contact and Inquiry Forms: When you submit an inquiry through our website (such as our “Drop Us a Line” contact form), we collect the information you provide, which may include your name, email address, phone number, company name, and the content of your message.
• WhatsApp and Chat Communications: If you contact us through our website’s chat widget or WhatsApp, we collect the information shared during that conversation, including your name and phone number, to respond to your inquiry.
• Automatically Collected Information: Like most websites, our server may automatically log technical information such as your IP address, browser type, device information, and pages visited, for security and website performance purposes.
• Cookies: Our website may use cookies to support basic website functionality and, where applicable, to understand how visitors use our site. See the Cookies section below for details.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our products and services
• Provide quotations, technical consultations, and project proposals
• Communicate with you regarding ongoing or prospective projects
• Improve our website and the services we offer
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds, consistent with the UU PDP:

• Consent: Where you have voluntarily submitted your information through our contact form or chat, such as when requesting a consultation or quotation.
• Legitimate Interest: Where processing is necessary to respond to your business inquiry or maintain our business relationship with you.
• Legal Obligation: Where we are required to process or retain data to comply with applicable Indonesian law.

Cookies

Cookies are small text files stored on your device when you visit a website. We may use cookies to:

• Remember your preferences and improve your browsing experience
• Understand general website traffic and usage patterns
• Support the functionality of embedded content, such as maps and videos

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Embedded Content from Other Websites

Pages on this website may include embedded content, such as Google Maps for our office locations and YouTube videos. Embedded content from these third-party services behaves in the same way as if you had visited that website directly. These third parties may collect data about your interaction with the embedded content, in accordance with their own privacy policies:

• Google Maps / YouTube (Google): https://policies.google.com/privacy
• WhatsApp (Meta): https://www.whatsapp.com/legal/privacy-policy

Data Sharing and Disclosure

We do not share your personal data with third parties except in the following circumstances:

• With service providers who support our business operations (such as hosting or IT service providers), under obligations to protect your data
• When required by law, regulation, or a valid legal request from a competent Indonesian authority
• With your explicit consent for a specific purpose

Data Retention

We retain personal data collected through inquiries and communications only for as long as necessary to fulfill the purpose for which it was collected, such as responding to your inquiry, maintaining project records, or complying with legal, accounting, or reporting obligations.

Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under Indonesia’s Personal Data Protection Law (UU PDP)

In accordance with the UU PDP, you have the right to:

• Access and obtain a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data, subject to applicable legal retention requirements
• Withdraw consent for processing based on consent, where applicable
• Object to certain processing of your personal data
• Request that we limit the processing of your personal data
• Lodge a complaint with the competent Indonesian data protection authority

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Children’s Privacy

Our website and services are intended for business and professional use and are not directed at children. We do not knowingly collect personal data from individuals under the age of 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

PT Elbrus Power Sistem
Kota Wisata Cibubur, Bellevue Boulevard Raya Blok SF8 No.08
Jawa Barat – 16968, Indonesia
Phone: +62 21 8494 2162
Email: [email protected]